Privacy Policy

Privacy Policy — Cat Computer Graphics (CatCG)

Last updated: 27 February 2026

At Cat Computer Graphics (CatCG), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services (including web design, hosting, email, website management, and support).

1) Who We Are

2) Information We Collect

We may collect different types of information depending on how you use our website and services:

A) Information you provide directly

  • Name and email address
  • Phone number / WhatsApp number
  • Business or organization name
  • Domain name (if available)
  • Messages sent via contact forms or quote request forms
  • Service selections (design, hosting, website management, etc.)
  • Any other details you include in your request

B) Information collected automatically

  • IP address
  • Browser type and device information
  • Pages visited, visit time, and referring pages
  • Basic analytics data (for performance and improvement)

C) Support-related information

  • Information you provide when requesting technical support
  • Screenshots, error messages, or logs you send to help us resolve issues

3) Why We Use Your Information

We use your information for legitimate business purposes, including:

  • Responding to your enquiries and requests
  • Preparing quotations and proposals
  • Delivering and managing services (hosting, websites, email, maintenance)
  • Providing technical support and troubleshooting
  • Improving our website and services
  • Sending important service notices (maintenance, renewals, security updates)
  • Marketing communications (only when appropriate and where permitted)

4) Legal Basis for Processing

We process personal data based on one or more of the following:

  • Your consent (when you submit a form or request a service)
  • Performance of a contract or steps prior to entering a contract
  • Legitimate interests (service improvement, security, fraud prevention)
  • Compliance with legal obligations (when applicable)

5) Sharing Data with Third Parties

We do not sell your personal data. We may share limited information only when necessary to provide services, such as with:

  • Hosting and infrastructure providers (servers, email, DNS, backups)
  • Analytics tools (e.g., Google Analytics, if enabled)
  • Security and spam-prevention tools (if used)
  • Payment or invoicing providers (if applicable)
  • Professional advisors (legal/accounting) when required

We share only what is necessary and we take steps to ensure reasonable data protection.

6) Cookies

We may use cookies and similar technologies to:

  • Ensure website functionality
  • Improve user experience
  • Measure website performance and usage

You can control cookies through your browser settings. Disabling cookies may affect some website features.

7) Data Retention

We keep personal data only as long as needed for the purposes described in this policy, including:

  • Enquiries and quote requests (until the request is completed or no longer needed)
  • Service and support records (as required for service continuity and compliance)
  • Billing or contractual information (as required by applicable rules)

8) Data Security

We apply reasonable technical and organizational measures to protect your data, such as:

  • Access control and limited permissions
  • SSL encryption where applicable
  • Backups and basic security monitoring
  • Keeping systems updated when possible

However, no method of transmission or storage is 100% secure.

9) Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal data
  • Request correction or update of inaccurate data
  • Request deletion (when legally permissible)
  • Object to or restrict processing in certain cases
  • Withdraw consent (when processing is based on consent)

To make a request, contact us via the email below.

10) External Links

Our website may contain links to third-party websites (e.g., social media or external services). We are not responsible for the privacy practices of those websites. Please review their policies separately.

11) Children’s Privacy

Our services and website are not intended for children. We do not knowingly collect personal data from children.

12) Updates to This Privacy Policy

We may update this policy from time to time. The updated version will be published on this page and the “Last updated” date will be changed accordingly.

13) Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us: